HOUSTON — Since 2019, Houston's Nap Bar has evolved and grown. So much so, that the company was presented with an opportunity to be a part of this year's Grammys, but owner Khaliah Guillory almost missed out on that opportunity due to the USPS mail delays in the Houston area.
Guillory had to send a sample with her product to LA.
“At the Grammys, we are going to curate a wellness experience with our virtual reality meds snooze,” said Guillory. “So the presenters, artists, performers, executives will be able to pop on our goggles, our headset, which we own the licensing for and we curated this in-house as exclusive just for nap bar. They'll be able to rest before they go on stage before they have to present.”
Those samples never arrived.
“When I gave the package to USPS on January 10, when I checked the tracker last week, it was still in Houston,” said Guillory.
The deadline to deliver the package was January 13.
“I didn't want them to pull the opportunity because they didn't think we knew how to conduct business when we do,” said Guillory.
Luckily, she was able to explain to the Grammys the reason behind the delay.
“Thank you guys, for covering the story so early," Guillory said. "I've shared links with them, so they know it's legit and what's happening. They are working with me, so hopefully we could get it there by tomorrow (Jan. 27).”
Nap Bar is still heading to the Grammys next week and she plans on taking 175 of these boxes with her.
“When I leave on Wednesday, it's coming on a plane with me so I can ensure that it'll get there in a timely manner,” said Guillory.
Guillory will be having a pop-up shop on Saturday. The proceeds will help her get the boxes on the plane. To register for the pop-up, click here.
Guillory is just one of thousands of people who have reached out to KHOU about the mail delay problems. Another business KHOU has been in contact with said they’re now thinking about making trips to Dallas and shipping their items from there.
Since December, KHOU has been following the mail delays impacting people across the Greater Houston area. From collectible cards to wedding dresses and vital medication, KHOU was the first station to report on the problems and worked to find solutions.
Tracking the mail: Our stories on the postal delays
- Dec. 13, 2023: 'Processed as they are received' | In statement, USPS addresses issues at Houston-area post office
- Dec. 15, 2023: Man's medication stuck at Missouri City USPS sorting facility for a week and counting
- Dec. 16, 2023: New Hampshire woman joins list of people frustrated about packages stuck at Missouri City USPS sorting facility
- Dec. 19, 2023: 'Free my mail!' | Congressman looks into Missouri City postal facility with reported package delays
- Jan. 10, 2024: Congressman Al Green to tour Missouri City USPS facility with hopes of resolving mail delay issues
- Jan. 10, 2024: Here's why the post office says your mail is stuck
- Jan. 18, 2024: Package with $1,000 item stuck at Missouri City USPS processing center, customer says
- Jan. 19, 2024: 'We need to step it up and figure this out' | In one day, hundreds of people contacted KHOU 11 about mail delays
- Jan. 19, 2024: Congressman Al Green receives report from USPS Office of Inspector General on mail delay issues
- Jan. 19, 2024: Bride-to-be still waiting on wedding dress just days before big day
- Jan. 20, 2024: Candle shop owner worried about reputation after customers' orders stuck at USPS processing centers in Houston
- Jan. 21, 2024: 'It's not just Missouri City' | Houston’s mail delays extend to USPS northside facility, customers say
- Jan. 22, 2024: Houston congressman demands answers, calls for transparency from USPS on mail delay issues
- Jan. 23, 2024: USPS bringing in extra workers to help with mail delays at Houston-area processing centers, congressman says
- Jan. 24, 2024: 'A whole mess' | USPS employee says key piece of equipment is causing mail delays at Houston-area processing centers