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Major clinic advises patients not to use USPS mail deliveries

For weeks, KHOU 11 has been following the story about delays of packages through the Missouri City USPS processing center.

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HOUSTON — For weeks now, reports of delayed and undelivered mail have been impacting Houston-area businesses, and Kelsey-Seybold Clinic is no exception. 

After receiving reports of delayed prescriptions dating back weeks -- even months -- the clinic is recommending patients pick up their medicine in person rather than using mail delivery.

"For patients who continue to prefer using the USPS, our recommendation is to allow additional time for delivery," Kelsey-Seybold Clinic wrote in a statement sent to KHOU 11. "Patients who are experiencing a delay in receiving their prescription medications are asked to call the pharmacy team. "

Read Kelsey-Seybold Clinic's entire statement below:

"The health and well-being of our patients is our top priority. Given the recent delivery delays announced by the USPS, we recommend that patients pick up prescriptions in-person rather than using mail delivery. For patients who continue to prefer using the USPS, our recommendation is to allow additional time for delivery. Patients with questions may call the Kelsey-Seybold contact center at 713-442-0000 and ask to speak with the Kelsey Pharmacy team at their location of choice. Patients who are experiencing a delay in receiving their prescription medications are asked to call the pharmacy team. Our team will work with individuals to see that each issue is resolved in a timely manner. Patients may call the Kelsey-Seybold Contact Center at 713-442-0000 and ask to speak with a pharmacy team member at the location of their choice." 

Just a few days ago, we reported about a small business owner who is worried about her reputation after her customers' orders were stuck at the USPS processing centers in Houston

Shannon Wilpitz, the owner of the Upper Room Candle Company, said she's had to shell out extra bucks for a new delivery service. 

"With all of the delays, I mean across the board, we knew we had to do something," said Wilpitz. "We had packages ready to go out and so we just decided to make a decision across the board to go with UPS."

On Thursday, USPS sent out its latest statement:

"We are aware of concerns from some local Houston customers regarding their mail delivery. We want customers to know that we continue the expansion of our operations in the Houston area because of increased volume and we are adding additional capacity with a new facility to improve service. The Postal Service has dispatched additional resources from the surrounding area and implemented improved processes to address root causes of sporadic issues to improve the reliability of mail delivery in the Houston area.  Customers should also note that multiple severe weather events in Houston and across the nation have impacted many transportation, logistics, and delivery companies, and the Postal Service is no exception. We express our apologies to those who experienced a deviation from our normal dependable service and customers should already see improvements in delivery as we work through these issues."

Congressman Al Green got involved after we first reported on it and he's not satisfied with the postal service's statement.

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Tracking the mail: Our stories on the postal delays  

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