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Memorial Hermann: Employee ‘improperly’ used patient’s financial information; other patients may be affected

The financial information for more than 600 patients may have been compromised, according the Memorial Hermann Health System.

HOUSTON — Memorial Hermann Health System said they are in the process of contacting more than 600 patients after financial information may have been compromised.

On May 1, Memorial Hermann learned that a clinical administrative employee improperly used a patient's credit and debit card information that was accessed during the collection of payments for services rendered.

The hospital said once they learned of this incident, they immediately halted the employee’s access to all patient information and launched an internal investigation. The employee was fired May 3.

The internal investigation revealed the former employee processed 604 credit, debit and eCheck payments during the employee’s tenure with Memorial Hermann, which began on Sept. 24, 2018.

Memorial Hermann is providing those impacted free access to a credit monitoring service. The hospital said if you do not receive a letter from them regarding this matter by the end of the month, then most likely you were not impacted.

“At Memorial Hermann, protecting and securing patient information is a top priority and the system deeply regrets any inconvenience this incident may have caused its patients. Background checks and privacy training are mandatory for all employees, and the system will continue to update and review its privacy policies and practices in an effort to prevent a reoccurrence,” the hospital said in an emailed statement.

Police are involved in this investigation.

For more information, you can visit Memorial Hermann’s website or call 1-800-621-4249.


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