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Verizon recalls mobile hotspots over fire and burn risk

People who purchased one can receive a free replacement and a special envelope to return the recalled hotspot.
Credit: CPSC
Verizon is recalling 2.5 million Ellipsis Jetpack mobile hotspots over a fire and burn hazard.

BETHESDA, Md. — Verizon is recalling 2.5 million Ellipsis Jetpack mobile hotspots over fire and burn risks. The Consumer Product Safety Commission announced the recall Thursday.

The issue is the lithium ion battery in the hotspots can overheat. The recalled Jetpacks are dark navy plastic and about 3.5 inches wide and 2.25 inches tall. “Verizon” is printed below the digital display window on the front. The charger provided with the recalled Jetpacks has a sticker on the wire showing: Compatible: FWC MHS900L, Model: FWCR900TVL, DC151030.

Credit: CPSC
Verizon is recalling 2.5 Million Ellipsis Jetpack mobile hotspots because of a burn or fire risk.

What to do if you have one

If you have one, you should unplug it, keep it away from children, and leave it on a hard surface in a well-ventilated area until you can return it.

If you absolutely have to use it, follow these recommended steps:

  • Turn the recalled hotspot “on” and plug it in to allow the hotspot to receive two over-the-air automatic software updates that:
    • (a) enable the device’s identifying number to be viewed on its scrolling screen and
    • (b) prevent the device from charging while the device is plugged in and powered on.
  • After the software update is applied, users should:
    • (a) Leave the device powered on while it is plugged in.
    • (b) When not in use, the device should be turned off, unplugged from its power source, and securely stored.

Recall instructions

Schools that provided the recalled Ellipsis Jetpack to students have been contacted by Verizon with instructions on receiving replacement hotspots free of charge and mailing packages to return the recalled Ellipsis Jetpacks to Verizon for safe disposal. Parents should contact their child's school for instructions.

People who purchased one can receive a free replacement and a special envelope to return the recalled hotspot.

For information, call Verizon at 855-205-2627 from 8 a.m. to 10 p.m. ET or online at www.EllipsisJetpackRecall.expertinquiry.com or www.verizon.com and click on “Recalls” on the bottom of the page for more information.