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  • American CEO issues YouTube apology for shutdownadd to reading list  

    Posted on April 16, 2013 at 11:20 PM

    "We don't like to let you down," American Airlines CEO Tom Horton said in a video posted Tuesday on YouTube after thousands of passengers had their flights interrupted by a system-wide computer meltdown. "We're very sorry for that."

    By JONATHAN BETZ / WFAA
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