Posted on April 17, 2010 at 12:23 PM
Monday, Apr 19 at 5:36 AM
TO HEAR THE COMPLETE 911 CALL, LISTEN TO THE AUDIO FOLLOWING THE END OF THE TEXT........CLICK BELOW
BEXAR COUNTY, Texas -- In a county handling more than 15-thousand, 911 calls a month, dispatchers say you could hear the fear in this call:
“He almost broke the window. Please, please, please, come. Please, come. Please, come,” said one very frightened teenager.
“We’re on the way, just stay, just stay calm,” said the 911 operator.
That’s 15-year0-old Emily Carter, home alone with her 6-year-old brother talking to dispatcher Roycelyn Paillet about a stranger breaking in through the back of the house. Bexar County investigators took eight minutes to respond, back in June of 2009. In that time, Paillet stayed on the line, trying to keep two kids calm in what was becoming a life or death situation.
For her efforts, Paillet received the county’s Telecommunicator of the Year award. And at that small ceremony, she got a chance to see, face-to-face, Emily: the caller, on the other end of the line.
“911, you never know what to expect,” said Paillet.
Paillet said the girl’s courage made this call one to remember.
Carter said Paillet’s voice kept her from certain panic.
“Even though I knew the police were on their way, I was still scared. But, she helped me; she stayed on the line the whole time,” said Carter, who along with her brother, was also honored for their courage during the call.
The suspect, Richard Franklin, was caught by deputies before he could get to the children. A gun was found in his possession.
To hear the call, click play.