One Metro rider discovered a problem with the new way commuters will have to pay to catch a ride.

Anita Hamilton said her Q card was getting charged double to ride the 108 North Shepherd Park-and-Ride. She said she pays $1 in the morning, but then she noticed in evening commute that she was being charged $3.

"I was told that there were other people who were experiencing the same problem, the same bus I was riding, they were also being charged three dollars," Hamilton said.

Hamilton contacted Metro, and she said they're refunding the overcharges and giving her an extra $5 for her troubles.

"What we discovered is it wasn’t actually her Q card that was the problem -- it was that the fare box hadn’t been reset, which was simple human error," Metro spokeswoman Raequel Roberts said.

Metro said they're working with operations to solve the issue and that anyone who notices a similar problem should contact their office.