As the workday ends, the adventure begins for Veronica Young. She is not a fan of the bus system, but a passenger anyway.

“They run stupid. I hate the way they run,” said Young. "You'd rather ride a car than take a bus."

This year there are more people like her than ever before.

According to METRO's year-end report, customers are losing patience with Houston’s public transportation system.

Complaints about buses being late are up 39-percent. Complaints about bus driver behavior are up nearly 43-percent.

“The drivers? Oh, you got some nice ones and you got some rude ones,” said Young. “And the rude ones make you want to cuss them out for real.”

After a wave of retirements, 310 new bus drivers were behind the wheel this year. Roland Perez is sure he's been a passenger with one of them.

"I've been on one bus where everybody had to tell (the driver) where the route was,” said Perez. “He skipped like three or four stops and went the wrong way."

METRO tells 11 News it's looking into why complaints are up.

One possibility?

"We're almost a victim of our own success,” said METRO’s Raequel Roberts. “We have a much better call system now, so the wait time is less than a minute on most calls.

“So, people realize if I do call, I will get somebody that'll take my complaint. And if you realize you're going to get somebody you're more likely to call."

Also in that report?

Bus accidents.

They're up 24-percent this year. METRO says most of those weren't their fault, and most of the ones that were - were minor.

There is good news in the report. The buses are running longer between breakdowns, and theft at Park and Ride lots is way down.

For that, METRO credits its new network of cameras, which it plans to expand next year.