1.      What exactly is covered by the Menu Foods Recall and for what timeframe? 

As a result of reports from the FDA and various media outlets that some recalled lots of "cuts and gravy" style wet pet food remain on store shelves, Menu Foods has asked all retail outlets to immediately remove all impacted varieties of wet pet food, regardless of the date code

Click here for the complete list of: Recalled cat foods and recalled dog foods.

2.      What should I do if I think my pet may have consumed the recalled product? 

If your pet is exhibiting any signs of kidney failure please contact your veterinarian as soon as possible.  Symptoms include loss of appetite, vomiting, weakness, disorientation and changes in water consumption and urination.  If you suspect that you have fed the recalled pet food to your cat or dog, save any remaining pet food and the can or pouch.  Open cans or pouches may be double-bagged in sealable plastic and kept in the freezer. 

3.      Who is going to pay my vet bills for sickness and death?  

If Menu Foods product is the cause of sickness or death, Menu Foods will take responsibility. Menu has engaged a professional firm to manage your concerns and is currently contacting concerned pet owners who have reached our call center. Specific direction will be received from these individuals.   Please keep copies of all your vet records and receipts for pet food purchases as well as vet bills.

4.      What do I do if I have pet food that has been recalled?

Please return it to the retailer for a refund.

5.      Will I be reimbursed for the food that I return to the retailer even if my pet did not get sick?  

Yes, if it is a valid product that is subject to the recall.

6.      How do I know if the food I bought has been recalled?  

The information is contained on this website.  Not all date codes are subject to recall so please fully check the information on your can or pouch.  The information on the website is organized by cat or dog then by brand and description.  None of the traditional “loaf” style products are subject to this recall.

7.  I can’t get through to the 1-866 numbers.  What is going on?

 We apologize for the delay in answering every call; we were simply overwhelmed by the volume of calls.  Menu has retained a series of interconnected call centers throughout North America.  Even with many regional centers running simultaneously we have not been able to answer every call.  As we announced in a press release on March 19, 2007, we have taken steps to significantly upgrade our call centers to handle the volume and we have added this Frequently Asked Questions (“FAQ”) section to our website to provide more information. The number is 1-866-895-2708.

8.   I feed my pet dry food.  Is dry pet food safe?

 Menu Foods only manufactures wet pet food in cans and foil pouches.  Dry pet food is not part of the Menu Foods recall.

9.    I’m just not sure if my dog or cat had any of the food that is being recalled.  They act fine and don’t appear to have any symptoms.  Should I be worried? 

As always, remain alert for any changes in your pet’s health.

10.  Are there other ways my pet might get sick and show similar symptoms?

Yes – antifreeze ingestion, certain rodenticides and some medications.  Certain lilies have been shown to cause kidney failure if consumed by cats.  Grapes have been reported to cause kidney failure in dogs and may affect cats.  Physical damage from trauma and cancerous conditions can also cause kidney damage.