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Some take it for granted.

Others, cherish every moment they can get.

So the last thing Helen Flores wants is to waste it.

We’re talking about riding the MetroLift.

“Old people like myself get nervous,” said Flores.

Nervous about spending her time waiting.

But that’s exactly what she said happens each time the MetroLift is scheduled to pick her up.

“I pay for this and I call and call and complain and complain and all they say is we’ll try to do better but they never get better,” said Flores.

The wait has become the topic of conversation at the Senior Citizen Center in southeast Houston.

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Some riders claim that riding the MetroLift turns into a game of sit and wait.

Alicia Valadez knows the drill all too well. “It’s okay, 30 minutes, but when they don’t come in one hour is when you’re feeling so bad.”

Monday, 11 News waited with the women and tried figuring out why their ride was 30 minutes late.

Finally, one hour after the scheduled pick up time, the wait was over.

Art Jackson manages the MetroLift services.

He said the delays are not acceptable and are due in part to changes within the department. “It’s going to be an inconvenience for many of our customers right now but we’re working through those.”

And hope to put an end to the waiting by implementing new policies that include extended hours.

But in the meantime, be patient.

Metro said the transition process won’t be complete for another few months.”