HOUSTON A 92-year-old man was shocked when he received a $2,200 toll road bill.
His SUV s permit had expired without him knowing and his son had been driving the vehicle on the Westpark toll road.
I was astonished, said Thurston Hooper.
The World War II vet was going back and forth to a dialysis center and had been moving from one assisted living facility to another at the time. He hadn t checked his mail at his home.
Hooper s son found the big bill when he was finally able to check on his father s house.
The bill is for tolls and the associated legal fees of trying to collect. Hooper says it is excessive.
The Toll Road Authority said it is the toll tag owner s responsibility to notify the agency if a billing address changes.
The Hoopers say there has to be a better way to let customers know if there s a problem. Hooper s son Kevin said he would have paid the bill, if he had known about it.
We sent numerous notifications to these people. Thirty-one pieces of mail were sent to the house. We also sent 7 emails to let them know there were violations and problems with the account, said Toll Road Spokesman Eric Hanson.
I was just worried about surviving with my heart condition and my kidneys, said Hooper.
It s a toll mix-up that serves as a reminder to others to monitor their account.