1. I've forgotten or lost my password. What do I do?
If you have forgotten your password, click on the "MemberCenter" link located at the top right-hand corner of the Web site. Click on the "Forgot Password" link. You will be prompted to enter your e-mail address. Click "Submit," and a new password will be sent to your e-mail inbox. A new password will be e-mailed to the address you typed in. To change the automatically generated password, follow the instructions included in the email message.
2. Why does KHOU.com now require registration to access certain sections of the site?
When you complete KHOU.com's simple one-time registration, you receive instant access to all areas of our site without needing to register again. Plus you gain access to our many news subscription services, interactive features and new products.
At the same time, your registration helps us better understand you, our customer. Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base, making our site an attractive advertising option for advertisers.
KHOU.com is dedicated to providing you with a highly interactive and personalized experience while also protecting your information. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on.
For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information. Thank you for your inquiry and your help in making our site a better place to visit.
3. How can I find information about cookies?
Please see our Cookies FAQ page for information about what they are, how they are used and how to troublehshoot cookies on your computer.
4. Are you going to sell or share my personal information?
We share aggregated information about our visitors (such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on) with advertisers so that they may better target their advertising on our sites. By sharing aggregate information, we can better define our customer-base making our site an attractive advertising option for advertisers.
5. What are you doing with my registration information?
To access certain sections and features, KHOU.com asks that visitors complete a simple, one-time registration. The collected information helps us better understand you, our customer.
Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base making our site an attractive advertising option for advertisers.
KHOU.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information.
6. What are you doing to protect my privacy?
KHOU.com is committed to respecting the privacy rights of our visitors. We realize you are trusting us with personal information, and to protect your information we have adopted a set of strict regulations and guidelines - our privacy policy.
We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on with our advertisers so that they can better target their advertising messages.
In addition, no outside parties have the ability to steal your information from our system. It is safely stored behind a secure system that is inaccessible to outside parties.
For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information.
7. Will I receive unsolicited e-mail if I register on your site?
No. Acceptance of registration cookies from our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you were offered the option to receive promotional e-mail from KHOU.com or from our advertisers.
8. How can I remove myself from your database?
When you register on KHOU.com you will have access privileges to all areas of our site, and will not need to re-register again. At the same time, registration information helps us design a Web site that is more useful and informative for you, our customer. KHOU.com is committed to respecting the privacy rights of visitors to our Web site.
To completely delete your account, please sign into MemberCenter, by clicking on the MemberCenter link located at the top right hand corner of the Web site. When prompted, enter your e-mail address and password and click on the "Go" button. You will be taken to the MemberCenter homepage.
Under the "Help Center" section, you will see a link called "Delete my Account." Click on this link. Next, click on the link "Delete my Account."
Please be aware that by deleting your profile, you will remove all information about your from our database. If you return to our Web site or wish to subscribe to a newsletter, you will be asked to register again.
9. What if children try to register on your site?
In order to be compliant with the Children's Online Privacy Protection Act (COPPA), KHOU.com does not gather or store information from anyone 13 years old or younger. The moment we identify that someone is 13 or younger, we stop them in the registration process and offer them other options for accessing the information or service they are requesting. We also immediately discard any personal information gathered from the child.
10. Why are you registering me when not all news sites require registration?
Like many other Web publishers, we collect information from visitors in order to deliver targeted editorial or advertising content that would be of interest to you. By learning a little bit about you, we are able to offer you a more interesting and personally-relevant Web site experience. In addition, by better understanding our customer-base, we can make our site an attractive advertising option for advertisers. KHOU.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information.
11. Why is some information required on the registration form, and some information optional?
We respect your privacy and realize that there may be information that you would rather not share with anyone. Knowing that, we are safeguarding your personal information and respecting your privacy. We are asking for information needed to build a site that is more personally-relevant to you, and tailored to your interests. And, we are asking for information that is valuable to our advertisers. By capturing information about our customer-base, we give our advertisers a better understanding of who is viewing their advertising.
12. How are you going to use this information?
We plan to use your information in two ways. First, we want to tailor the news, information and advertising to you based on your profile, your interests and needs. By offering you a more personally relevant Web site experience, we hope you will continue to find our Web site of value.
Second, we want to meet the needs of our advertisers so that they will find our sites an effective advertising vehicle. By capturing information about our customers, we give our advertisers a better understanding of who is viewing their advertising.
13. How can I change my account information?
To change your account information, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. There are four sections that will help you modify your account.
14. How do I unsubscribe to a newsletter or other products?
If you're currently receiving an e-mail newsletter, alert or special announcement e-mails, and would like to discontinue, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. The second section is called "My E-mail Options." Click on either the "E-mail Subscriptions" or "MySpecialsDirect" link and follow the instructions. Once you submit your changes, your updated information will be saved.
Please know that you may cancel delivery at any time. Allow two business days for processing.
15. How long are you going to be keeping this information?
KHOU.com plans to keep this information as long as you are an active customer of the site. If you do not return to the site for 12 months, we will remove your account information from our active database.
16. Will you be using my name or e-mail address to solicit anyone else?
We will use your name or e-mail address to offer another person a special offer or promotion ONLY if you give us permission to do so. From time to time, KHOU.com runs promotions where we announce a new feature, or invite you to tell your friends about KHOU.com. These promotions are strictly voluntary. You are never required to participate. And, your participation does not affect access to our Web site or your newsletter subscriptions.
17. Will my e-mail address or name appear anywhere on your site?
As a registered user, we may feature only your first name welcoming you back to the site. However, we will not use your full name without your permission or unless it is part of a legitimate news story.
18. How secure is this registration process? Will anyone be able to steal my e-mail or contact information?
Our Web site registration process is very protected. We take extraordinary steps to ensure that our Web site is protected from "hacking" or other illegal activity. Your registration account is included in that protection. KHOU.com is a legally protected product of Belo Corporation and we will use all the measures at our disposal to protect our product and our customers.
19. If you are customizing your content to me, does this mean that I don't get to see some of your site?
No. Registration ensures that you will have access to all sections of our Web site. Customizing content means that we make easily available to you the kind of content and advertising that would be of interest to you.
20. How can I change my e-mail address?
To change your e-mail address, click on the "MemberCenter" link located at the top right-hand corner of the Web site and create a NEW PROFILE. Unforunately, there is not a way to change your e-mail address without creating an entirely new profile.
21. Why does the registration system not accept my e-mail address?
Please check your e-mail address for accuracy. If correct, you may already be registered with us. Click on the "Forgot Password?" link on our registration page (in the "Already a Member?" box). Enter the e-mail address you used to register and click "Submit." A new password will be e-mailed to the address you typed in. If you can't find your new password in your e-mail box, please check your junk or bulk email folder. The password may have been falsely identified as possible spam material.
22. I want to change my password. What do I do?
To change your password, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password. Then click on the "Go" button. You will be taken to the MemberCenter home page. The first section is called "My Account." Click on the "Change Password" link and follow the instructions. Please note that your new password must be six characters long.
23. I don't want to be contacted by advertisers. How do I get my name off your contact list?
To change your contact information, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. The second section is called "My E-Mail Options." Click on the "Contact Options" link and follow the instructions. If you choose, you will not longer receive emails from advertisers.
