FORNEY, Texas — Randy Lindsay feels like he's lost his son twice.
Joshua William Lindsay, 23, was shot and killed last February in North Carolina. He left behind a 10-month-old son.
"Joshua — or 'Josh,' as he liked to be called — was born in Texas... was born in Dallas, Texas," his dad explained. "He was an avid UT football fan, avid Cowboys fan. He loved this state. His final wishes were that his ashes be scattered over the places he enjoyed in Texas."
After Josh's death, Randy drove the ashes from North Carolina to his home in Missouri. In late June, he came to Texas. He is staying, temporarily, with a sister in Forney.
One week into his stay, he realized he should have brought Josh's remains with him to fulfill his son's wishes. So he asked another sister to ship the urn to him.
"My sister mailed his remains on July 5 from Cape Girardeau, Missouri to Forney, Texas," Randy Lindsay said. They were sent parcel post, and were insured for $500. They've yet to arrive.
"It's been going on nearly a month," Lindsay said, listing the many phone calls he's made and the many people he's spoken to.
On July 25, a form letter from the U.S. Postal Service did arrive in his mail. "Dear customer," it read. "An empty wrapper with your address was found in the mail, and it's believed to have been separated from a parcel during handling."
The form letter is routine when a shipment is lost. When it was sent, the postal service did not know how precious this shipment was.
"They've lost the remains of my son," Lindsay said.
Enclosed with the letter were two pieces of brown paper, which at one time, were wrapped around a lime green shoe box, which held a smaller white box.
"On that box it says, 'This box contains the cremated remains of Joshua William Lindsay.' That box is gone," Lindsay said. "Where is he? Help me find my son, please."
Lindsay has documented each phone call to and from the Postal Service. After weeks of back-and-forth, he reached out to News 8. And after our inquiry, he received multiple calls back.
Several representatives told him a non-stop search is on. The Postal Service issued a statement to News 8, promising to offer him "daily updates" on the search, and they "sincerely apologized" to the family.
The statement also said: "Due to their sensitive nature, we recommend that remains be mailed via Express Mail or Registered Mail so that delivery will take place within two days. Mr. Lindsay's remains were sent via Parcel Post, and the package was not identified as containing remains."
The USPS also said they understand the urgency of finding and delivering the remains. The statement contained two apologies.
"But their apologies are hollow unless they're pulling out all the stops they can," Randy Lindsay said. "Don't give me words — give me actions."
"I just want him found; that's all I want. I want him found, and I want someone to care to find him," he added. "I can't tell you how difficult this past month has been, having to deal with this every day. I just wanted him here, so I could do what needs to be done."