Dallas announces 911 fixes after caller killed

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Associated Press

Posted on March 26, 2013 at 11:03 AM

DALLAS (AP) — Officials in Dallas say they've hired 45 call takers for the city 911 center and made other changes after a series of problems were reported, including wait times and the death of one person who was trying to report an attack.

Police officials held a briefing Monday for a city council committee.

They said they also adjusted salaries, created a quality control team and assigned more supervisors. All callers on hold now hear a repeated message asking them to wait for an answer.

One Dallas woman last year was killed as she tried to call 911 to report an attack at her home. Police officers took nearly an hour to arrive and left without checking inside for her.

Other residents have reported wait times and delayed responses.

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