Every year, Wanda Thomas receives a painful reminder in the mail.

Her daughter, Cindy, died from ovarian cancer 20 years ago.

“It hurts terribly. It’s like losing her all over again,” Thomas said.

But every year, her voter registration card is sent to Thomas’ home.

“I buried her. I love her. And getting this in the mail is like slapping me in the face,” Thomas said.

She tried to correct the problem at the voter registration site.

“The ladies there said, ‘how awful, how hurtful for you, and we’ll take care of this,” she said.

But the problem has not been taken care of.

And so every year, the card takes Wanda back to her daughter’s death.

Harris County told 11 News that the voter registration office uses three databases to check death records: The Bureau of Vital Statistics, public data and Social Security records.

But they say they can’t find anything to confirm that Cindy is no longer alive.