Demand for RodeoHouston 2014 tickets overloads Ticketmaster system

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by KHOU.com staff

khou.com

Posted on January 18, 2014 at 11:43 AM

Updated Saturday, Jan 18 at 7:20 PM

HOUSTON – Fans seeking tickets for this year’s RodeoHouston were not too happy Saturday morning after extreme demand led to the Ticketmaster system having trouble processing requests.

According to the RodeoHouston officials, some users experienced incorrect messages and fluctuating wait times once tickets went on sale at 10 a.m.

“We apologize to our RodeoHouston fans, and want to let them know that Ticketmaster’s online system has now caught up with the demand,” RodeoHouston said in a released statement Saturday afternoon.

Officials invited fans to check back with Ticketmaster, saying that the online system has now caught up with demand. They said while a few performances have a “limited” amount of tickets available, there were still plenty of tickets for “most” performances.

“We value each and every one of our RodeoHouston fans,” said Leroy Shafer, chief operating officer of the Houston Livestock Show and Rodeo. “We sincerely apologize for any inconvenience they may have encountered.”

Fans took to social media Saturday morning to express their frustration with the process claiming that they had to wait as long as 40 minutes to access the Ticketmaster website. Some said they received screen messages like “Searching for tickets,” but were never granted an opportunity to make their purchase.

Some fans commented that they had more success purchasing tickets through the Ticketmaster mobile app and calling the outlet directly.

This year’s RodeoHouston will feature 21 different performers and is not limited to country music.

The rodeo kicks off March 4 and lasts for two weeks.

Tickets are on sale at rodeohouston.com, all Ticketmaster locations (excluding the Reliant Park Box office until Monday, Jan. 20), and by phone at 1-800-726-1313.

More 2014 ticket information:

-- Rodeo ticket prices range from $18 to $21, plus Ticketmaster convenience and handling charges (a few performances may have a limited number of tickets available from $24 to $86).
-- Upper level Value Wednesday tickets are $10.
-- A limited number of Chute Seats, located directly behind the bucking chutes, are available for $200 and $300, and include food, soft drinks, and the opportunity to watch the star entertainer from the Reliant Stadium floor.
-- Purchase individual Rodeo tickets:
      > online at rodeohouston.com or ticketmaster.com/rodeohouston;
      > by phone at 1-800-726-1313; or
      > in person at all Ticketmaster locations, including Fiesta, Walmart and Houston Galleria (excluding Reliant Park Box Office).
      > VISA, MasterCard, Discover (Ticketmaster only) and American Express cards will be accepted online, in person or by phone at 1.800.726.1313.
-- Beginning Monday, Jan. 20, tickets will be available at the Reliant Park Box Office, with no service charge.
-- A 10-ticket purchase limit is set for all 20 performances through the first day of public sales, Saturday, Jan. 18.

More info on the web: http://www.rodeohouston.com/

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