HOUSTON—Some Houston-area families who relied on UPS to deliver their packages were disappointed on Christmas Day.
“It’s unreal,” said Taniqua Cross. She said she had been waiting on a debit card to buy presents for her 9-year-old.
“And that was what we had set aside to, you know, to take care of his Christmas wishes,” she said.
The card was supposed to arrive a week ago, but never came. Cross said she will now be doing all of her Christmas shopping after Christmas.
On the UPS website Wednesday, an apologetic message said the demand this year simply exceeded the company’s capacity. Thousands of packages, which were supposed to be delivered in time for Christmas never made it.
Houston’s two main UPS customer care facilities were closed to the public, although there were several U-Haul trucks to help the company catch up.
And it was not as if the delivery giant did not try. Employees worked around the clock and some even drove golf carts this week to speed up deliveries.
They also dealt with a massive backlog after an ice storm swept through North Texas earlier this month.
Though UPS kept most of its distribution centers open through Christmas Eve, it decided not to make drivers work on Christmas Day.
Cross said her 9-year-old child was disappointed, but understood.
“I’m glad it’s Jesus’ birthday, though, because Him and God was doing good things back before all of us was even born,” said Joseph Williams “So it’s really something to think about other than toys and stuff for Christmas.”
UPS has not said how customers could be compensated.
Amazon has offered to refund shipping charges and provide gift cards to come of its customers who were affected.