HOUSTON - AT&T says a nationwide outage that prevented wireless customers from making 911 emergency calls has been resolved.
“Service has been restored for wireless customers affected by an issue connecting to 911. We apologize to those affected," company officials said in the statement.
At this time, the reason behind the outage has not been revealed.
Several police departments throughout Texas have sent out messages on Twitter about the outage, including Houston Police Chief Art Acevedo.
If you are on @ATT Network there is a problem if you try to call 911. This may be a Nationwide issue. We are looking into the problem now.— Chief Art Acevedo (@ArtAcevedo) March 9, 2017
Per @ArtAcevedo - AT&T cell phones cannot dial out 911 nationwide right now. For those cell users in Houston dial 713-884-3131— Houston Police (@houstonpolice) March 9, 2017
9-1-1 is unable to receive calls from AT&T cell phone users; customers must call 3-1-1 for emergencies until further notice.— Austin Police Dept (@Austin_Police) March 9, 2017
Agencies in Florida, Tennessee and Washington, D.C, have also sent out tweets saying they've been affected by the outage and are providing different numbers to call.
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