While I am not able to disclose all the details included in our internal correspondence, a thorough investigation of this matter has found that a number of the allegations included in the article posted by Mr. Petruna conflict with the statements obtained by the flight crew assigned to flight 297 at the time of this incident.
Safety is of the utmost important to AirTran Airways. All of our crew members professionally performed their responsibilities while complying with Department of Homeland Security procedures to ensure the safety of all onboard the flight. AirTran Airways’ response in this instance is reflective of our guiding principle to ensure the security of our valued customers.
If I have failed to address all of your concerns, please contact me directly in a reply to this message. We hope to have the opportunity to serve you on a future AirTran Airways flight.
Customer Relations Department