AirTran statement about Flight 297

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by Michelle Homer

khou.com

Posted on December 3, 2009 at 6:18 PM

Updated Thursday, Dec 3 at 7:18 PM

 

Thank you for the opportunity to address your concerns with regard to flight 297, November 17, 2009.  During taxi in Atlanta, one passenger using his cell phone was asked several times to turn off the device, in adherence with Federal Aviation Administration (FAA) instructions.  The passenger in question was not compliant and, in the interest of safety, the Captain of the flight made the decision to return to the gate.  The passenger in question was asked to deplane the aircraft and a traveling companion deplaned as well to assist in communication at the gate.  The passengers complied with all instructions upon returning to the gate and were then cleared to travel by the Transportation Security Administration (TSA). 
 
While I am not able to disclose all the details included in our internal correspondence, a thorough investigation of this matter has found that a number of the allegations included in the article posted by Mr. Petruna conflict with the statements obtained by the flight crew assigned to flight 297 at the time of this incident. 
 
Safety is of the utmost important to AirTran Airways.  All of our crew members professionally performed their responsibilities while complying with Department of Homeland Security procedures to ensure the safety of all onboard the flight.  AirTran Airways’ response in this instance is reflective of our guiding principle to ensure the security of our valued customers. 

If I have failed to address all of your concerns, please contact me directly in a reply to this message.  We hope to have the opportunity to serve you on a future AirTran Airways flight.



Sincerely,

Krista Anderson
Customer Relations Department
AirTran Airways


 

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