Parents angered after Toys R Us cancels orders after coupon glitch

There are a lot of angry parents after Toys R Us cancelled online orders, blaming an online coupon glitch. But parents want the retailer to honor their mistake.

HOUSTON - There are a lot of angry parents after Toys R Us cancelled online orders, blaming an online coupon glitch. But parents want the retailer to honor their mistake.

Bargain hunters thought they scored a huge deal, however, there’s always a “but.”

It turns out the promo codes for Toys R Us’ website were improperly shared online and quickly went viral.

Rachel Booth, who was shopping just weeks before Christmas and her son’s first birthday, found a coupon online and went to Toys R Us’ website.

“We went and bought about $400 worth of stuff. We got the big discount. When we checked out, it said everything was in stock. We got a confirmation email,” said Booth.

However, her heart sank after receiving an email the next day.

“The next day, I got an email saying they were canceling our order because nothing was available,” said Booth.

To read more on CBS DFW, click here. 

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