Cuisinart owners may face 6 month wait for fix

A popular food processor has been recalled and it is taking buyers up to 6 months to get a replacement from the company.

Owners of Cuisinart food processors are getting more and more frustrated after the latest news about an important safety recall.

The company now says it could be six months before they can use their machine again, according to a new report in Consumer Reports Magazine.

Mary Lasser loves cooking, and especially loves using her Cuisinart food processor. But late last year she had to tuck it away because "Cuisinart had recalled the chopping blades because there were small pieces of metal that that were shredding off and into people’s foods."

The company recalled millions of these blades, and told customers to stop using them until they sent a replacement blade.

"The last thing you want is do is serve a guest in your house and have them slice open their mouth with something that you've fed them," Lasser said.

But more than 3 months later, many owners are still waiting for their new blade.

"It's getting a little crazy, and I still don't have use of the chopping blade, and I'd really like to use the Cuisinart again," a frustrated Lasser said.

So how can it take so long to get a simple replacement part? 

Cuisinart tells Consumer Reports Magazine this blade is made in only one small factory, and there is a big backlog right now. The company says the "precise manufacturing process" means they can’t rush the new blades. Result: Some customers will have to wait six months for their new blade.

Mary has one request she'd like the company to hear: "Get me a replacement blade. I'd really like a new blade, and be able to use this," she said.

Upset? Consumer Reports has one suggestion: Check with the store where you bought it. Some will let you return or exchange it, even if it is several years old.

© 2017 KHOU-TV


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