Samsung is suspending sales of its Galaxy Note 7 smartphone after finding batteries of some of the gadgets exploded while they were charging.
The South Korean electronics giant said that it has discovered a battery cell issue in the Note 7, released two weeks ago in the U.S. and South Korea, and will replace consumers' recently-purchased products with another one.
"To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market," the company said in a statement sent to USA TODAY Friday. "However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7."
In Seoul, South Korea, Koh Dong-jin, president of Samsung’s mobile business said Friday that customers who already bought Note 7s will be able to swap them for new smartphones, regardless of the purchasing date. "For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks," the company's statement said.
Samsung is working with its wireless carrier partners in the U.S. and could announce the details of an exchange program "as soon as today," it said. "We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."