How can I learn more about



Posted on March 30, 2010 at 3:17 PM

1. What is is the most comprehensive car information Web site. They provide users with complete local and national inventories of new and used vehicles; tools such as automotive reviews, model reports, advice and dealer location; and financing information to make the car researching and buying process easy.

2. Is there a cost to the consumer to use
There is no charge to research or purchase a car on

3. What browser do I need to view pages? is designed to accommodate up-to-date versions of the major browsers.

4. I sometimes get a pop-up box that says either "JavaScript Error" or "An error has occurred in the script on this page." What does this mean?
This message indicates that an error occurred when attempted to process the information you submitted onscreen (for example, a calculator entry or clicking a button).

This can happen either because the page didn't fully load before you submitted information (try reloading the page) or because you have an older browser that doesn't fully support JavaScript.

If you have a current browser, have reloaded the page and you're still getting errors, you might have uncovered a bug in one of our programs. If this might be the case, please send an e-mail to that explains your problem

5. What does the following message mean? "Warning: Page has Expired."
The page you requested was created using information you submitted in a form. This page is no longer available. As a security precaution, Internet Explorer does not automatically resubmit your information for you. To resubmit your information and view this Web page, click the Refresh button.

Sometimes, you will get this message when you go forward a page and then, sometime later, hit your Back button to return to the first page.

Data-driven pages are "cached" - that is, stored - for only a short time on your computer. So when you return to these pages using your Back button, the pages may have expired. To view such pages, simply click the Refresh button in Internet Explorer or the Reload button in Navigator or America Online to reload the page when you get this message. You may encounter a message that says, "Repost form data?" Click the Yes button to reload the page.

6. I get an error message that says, "Cannot find the required plug-in" or "Plug-in Error: The plug-in requested did not download successfully." What does this mean?
This message indicates that the page being loaded requires what is known as a "plug-in." A plug-in is a program that extends the functionality of the browser. To view a page that requires a particular plug-in, you first must download and install it. For a more detailed look at plug-ins, go to the Plug-Ins guide in our Help Index.

7. Why does the used car search-results page take a long time to load?
 Two reasons. First, any search result takes longer to display than a "normal" page of text or graphics. This is because the server has to do a search based on the information you supplied, and then it puts together a custom results page.

The second reason for the apparent slowdown is that you are using the Java-based version of the search results - if your browser supports Java, this is the version you will see. Called an "applet," the Java result is like a small program that runs inside your browser. While it takes a little longer to download than a text-based results page, it is much more useful. For example, you can quickly sort results, filter by price or location, and create a printable list that contains only the models that interest you.