A KHOU 11 viewer emailed our Verify team, asking about a situation you might have run into.

Willia wanted to know if Microsoft really calls you and asks for information to repair your computer.

Willia says she is getting calls every day from a man claiming to be from the computer company. So is it legitimate?

Our Verify fact checkers went straight to Microsoft to get an answer. According to the company, they will never call you directly to offer technical support without you reaching out to them first. Any communication they have with you must be initiated by your first.

So, Willia, we can verify that if you didn’t reach out to Microsoft, that guy calling you is not from the company and could be a scammer trying to steal your information.

VERIFY: Sources



Help our journalists VERIFY the news. Do you know someone else we should interview for this story? Did we miss anything in our reporting? Is there another story you'd like us to VERIFY? Click here.