Chase Bank says its website and app are "back at full strength" after problems for several hours Monday.
Some Chase Bank customers had trouble accessing the website Monday and weren’t able to check their balances.
Many complained on Twitter that their accounts showed zero balances or N/A. Others said they were unable to access funds or make deposits.
Chase finally tweeted late Monday afternoon: “We’re working to restore full access to our website and mobile app. We apologize and appreciate your patience.”
We’re working to restore full access to our website and mobile app. We apologize and appreciate your patience.— Chase Support (@ChaseSupport) July 3, 2017
Chase spokeswoman Patricia Wexler told the Chicago Tribune that parts of the website and app were “experiencing some slowness."
She said debit card use doesn’t appear to be affected.
Chase tweeted the problems had been fixed just after 7 p.m. Central Time.
Our site and app are now back at full strength. Thanks for your patience. Sorry for the stress, and Happy Birthday, America.— Chase Support (@ChaseSupport) July 4, 2017