CHARLOTTE, N.C. -- Wells Fargo has lost its accreditation with the Better Business Bureau.

It's the latest setback for the San Francisco company, reeling from a scandal involving employees opening millions of fake accounts without customers' knowledge.

Wells Fargo released a statement to NBC Charlotte Tuesday evening:

We will continue to work hard to restore our customers’ trust and are focused on providing the best service to our customers. Our No. 1 priority is making things right with our customers and restoring public trust, and we are dedicated to ensuring that all aspects of the company’s business are conducted with integrity, transparency, and oversight. We have already taken important steps, and will continue to do so, to ensure that the sales culture in our retail banking business is 100 percent aligned with our customers’ interests, including ending product sales goals for everyone in the retail banking business to make certain nothing gets in the way of doing what’s right for customers.